Family Name Black Marble Poster
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(Personalised prints are non-refundable)
Some of our prints are intentionally produced with a white border - this will be shown clearly in the product imagery and in the product description. This does not change the overall dimensions of your poster size, it is simply a white border around your chosen design.
The size information refers to the total size of the print. The printed image will be slightly smaller than the paper size to accommodate the white border. For example a 40cm x 50cm size print may have an actual image size of 38cm x 48cm to accommodate a 2cm border.
If in doubt please refer to the product description and imagery.
We are unable to customise our prints to add/remove white borders.
For our UK customers we ship our A4 prints in double boarded envelopes, all of our larger prints are shipped in postal tubes and our frames are shipped in boxes through Royal Mail Tracked 48 (approximately 1-3 business days).
For our international customers our A4 prints will be shipped in envelopes and all of our larger prints are shipped in tubes by a carrier local to your destination. A tracking link will be provided with your order.
All of the timescales listed above are estimated and exclude weekends and public holidays. Orders maybe shipped in multiple packages due to the order size.
Premium Same Day Shipping (UK only)
Same day shipping is available at the checkout for all print and frame orders placed Monday-Friday before 2pm (excluding public holidays). These orders will be prioritised and shipped on the same day (delivery timescales still apply). Any orders placed with same day shipping outside of these timescales will be shipped the next available business day.
Please contact us to arrange returns no later than 14 calendar days after receiving your products.
Under the Consumer Contracts Regulations, you will be responsible for paying for your own shipping costs for returning unwanted items and these costs are non-refundable.
Our shipping costs are also non-refundable if you return part of your order.
Items should be returned within 14 days of contacting us. Refunds will be paid within 14 calendar days after returning the goods, or evidence that they were returned. Refunds are made via your original payment method (please check with your card issuer for timescales).
If you receive a damaged/incorrect print, please contact us ASAP!
Please check your Frames thoroughly before unpacking and contact us immediately if you notice any defects following the above process.
All returned Items must be in a resaleable condition, under the Consumer Contracts Regulations, a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
For Example: All of our frames are wrapped in clear protective film, if you were to purchase them from a shop you wouldn't remove the film to assess them.
We do not offer returns/exchanges/refunds on any of our personalised prints.
Prints may arrive a few mm shorter than the listed size to accommodate a standard frame for the advertised size.