SHIPPING & RETURNS

We ship our prints to 32 countries around the world and these are produced at a facility closest to you. Local production means that not only is it better for the environment and reduces carbon emissions but you also get your prints delivered to your door faster.

 

Orders are processed within 1-5 business days (excluding weekends and public holidays). Once your order has been processed you will receive an email to confirm that it has been shipped.

 

Delivery method

For our UK customers we ship our A4 prints in double boarded envelopes, all of our larger prints are shipped in postal tubes and our small frames are shipped in boxes through Royal Mail 48 (approximately 1-3 business days). Larger frames are shipped through UPS Standard (1-3 business days).

For our international customers our A4 prints will be shipped in envelopes and all of our larger prints are shipped in tubes by a carrier local to your destination. A tracking link will be provided with your order.

All of the timescales listed above exclude weekends and public holidays. Orders maybe shipped in multiple packages due to the order size.

 

Estimated delivery time

We provide estimated delivery times at the checkout (these are not guaranteed). The estimated times provided exclude weekends and public holidays. You will be able to track the progress of your delivery through your shipping confirmation email. 

 

Premium Same Day Shipping (UK only)

Same day shipping is available at the checkout for all frame orders placed Monday-Friday before 2pm (excluding public holidays). These orders will be prioritised and shipped on the same day (delivery timescales still apply). Any orders placed with same day shipping outside of these timescales will be shipped the next available business day. 

 

International delivery

We ship our prints to the following countries:

Australia, Austria, Belgium, Brazil, Canada, Chile, China, Czech Republic, Denmark, France, Greece, Germany, India, Ireland, Italy, Japan, Malaysia, Mexico, the Netherlands, New Zealand, Norway, Portugal, Russia, Singapore, South Korea, Spain, Sweden, Switzerland, Turkey, the United Arab Emirates, USA.  

Delivery is usually 2-4 business days.

We also ship frames to the following countries:

USA (3-4 business days), Canada (3-4 business days), Mexico (4-5 business days)

Delivery costs are calculated at the checkout.

Please be aware that all of the timescales listed above are estimated times, please refer to your tracking reference for further information.

 

Customs and Imports Taxes

As all of our prints are produced locally to you there will be no customs or import charges to pay.  However, in the unlikely event that charges are incurred buyers are responsible for paying these and any additional taxes that may be applied.  

USA, Canada and Mexico - as our frames are shipped from the UK there may be customs and import charges to pay.  Buyers are responsible for paying for these and any additional taxes that may be applied.

Returns

Please contact us to arrange returns no later than 14 calendar days after receiving your products. 

Under the Consumer Contracts Regulations, you will be responsible for paying for your own shipping costs for returning unwanted items and these costs are non-refundable.

Our shipping costs are also non-refundable if you return part of your order.

Items should be returned within 14 days of contacting us. Refunds will be paid within 14 calendar days after returning the goods, or evidence that they were returned. Refunds are made via your original payment method (please check with your card issuer for timescales).

If you receive a damaged/incorrect print, please contact us studio@slaymyprint.com with the following information ASAP:

- Email address provided at purchase 
- Order number 
- Customer name 
- Item name
- Attach a photo of the issue and a photo of the packaging 

Please check your Frames thoroughly before unpacking and contact us immediately if you notice any defects following the above process.  

All returned Items must be in a resaleable condition, under the Consumer Contracts Regulations, a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

For Example: All of our frames are wrapped in clear protective film, if you were to purchase them from a shop you wouldn't remove the film to assess them.

We do not offer returns/exchanges/refunds on any of our personalised prints.