SHIPPING & RETURNS
With the current COVID-19 we wanted to let you know that it's business as usual here at Slay My Print. You can still shop on our website and social channels and deliveries are continuing as normal.
For orders that are shipped via Royal Mail you can click here to access their latest updates. As this is a developing situation we ask that you please be kind and have patience as we will do everything we can to get your order to you. However, slightly longer shipping times are expected during these uncertain times. Please allow up to an additional 10 Business Days for your order to arrive.
You can click on the tracking link on your shipping confirmation email for updates and should you miss your delivery you can liaise with your local sorting office to arrange for a re-delivery or collection.
We will be reviewing the situation carefully and should anything change we will update you accordingly.
Please follow the steps below to contact us should you have any issues with your orders.
All of our products are shipped from the UK.
Orders are processed within 1-5 business days (excluding weekends and public holidays). Once your order has been processed you will receive an email to confirm that it has dispatched.
We ship our A5/A4 prints in envelopes through Royal Mail 24 postal service (1-3 business days) and all of our larger prints and frames are shipped through UPS Standard (1-3 business days). Delivery to the Channel Islands (6-7 business days) via UPS Standard.
All of the timescales listed above exclude weekends and public holidays. Orders maybe shipped in multiple packages due to the order size.
Estimated delivery time
We provide estimated delivery times at the checkout. The estimated times provided exclude weekends and public holidays. You will be able to track the progress of your delivery through your shipping confirmation email.
We currently ship our prints and frames to the following countries:
Spain (3-4 business days), Germany (3-4 business days), France (2-3 business days), Netherlands (2-3 business days), Italy (4-5 business days), Ireland (3-4 business days), Belgium (2-3 business days), Austria (3-4 business days), Austria (3-4 business days), Sweden (3-4 business days), Norway (3-4 business days), Switzerland (3-4 business days), Denmark (3-4 business days), Poland (3-4 business days), Finland (4-5 business days), Greece (6-7 business days), Portugal (3-4 business days), Lithuania (3-4 business days).
We currently only ship prints to:
USA (3-4 business days), Canada (3-4 business days), Mexico (4-5 business days)
Delivery costs are calculated at the checkout.
Please be aware that all of the timescales listed above are estimated times, please refer to your tracking reference for further information.
Customs and Imports Taxes
Buyers are responsible for any customs and imports taxes that may apply. Slay My Print accept no responsibility for delays due to customs.
Please contact us to arrange returns no later than 14 calendar days after receiving your products.
Under the Consumer Contracts Regulations, you will be responsible for paying for your own shipping costs for returning unwanted items and these costs are non-refundable.
Our shipping costs are also non-refundable if you return part of your order.
Items should be returned within 14 days of contacting us. Refunds will be paid within 14 calendar days after returning the goods, or evidence that they were returned. Refunds are made via your original payment method (please check with your card issuer for timescales).
If you receive a damaged/incorrect print, please contact us firstname.lastname@example.org with the following information ASAP:
- Email address provided at purchase
- Order number
- Customer name
- Item name
- Attach a photo
Please check your Frames thoroughly before unpacking and contact us immediately if you notice any defects following the above process.
All returned Items must be in a resaleable condition, under the Consumer Contracts Regulations, a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
For Example: All of our frames are wrapped in clear protective film, if you were to purchase them from a shop you wouldn't remove the film to assess them.
We do not offer returns/exchanges/refunds on any of our personalised prints.