Orders are processed within 1-2 business days (excluding weekends and public holidays). You will receive an automated email once your order is in production. Orders can't be amended or canceled once in production.

Delivery method

We ship our A4 and A3 prints in double boarded envelopes, all of our larger prints are shipped in postal tubes/triangular boxes.  

All of the delivery timescales provided at the checkout are estimated and exclude weekends and public holidays. Orders maybe shipped in multiple packages due to the order size. If your order hasn't arrived after 10 business days, please contact us.

Estimated delivery time

We provide estimated delivery times at the checkout (these are not guaranteed). The estimated times provided exclude weekends and public holidays. You will be able to track the progress of your delivery through your shipping confirmation email. Please contact us if your order has not been delivered within 10 days of receiving a shipping confirmation email.

Returns

All returns are to be sent to our studio in the UK.

Please contact us to arrange returns no later than 14 calendar days after receiving your products. 

Under the Consumer Contracts Regulations, you will be responsible for paying for your own shipping costs for returning unwanted items and these costs are non-refundable.

Our shipping costs are also non-refundable if you return part of your order.

Items should be returned within 14 days of contacting us. Refunds will be paid within 14 calendar days after returning the goods, or evidence that they were returned. Refunds are made via your original payment method (please check with your card issuer for timescales).

Start a return via our Returns Centre here.

If you receive a damaged/incorrect print, please contact us studio@slaymyprint.com with the following information ASAP:

• Email address provided at purchase 
• Order number 
• Customer name 
• Item name
• Attach a photo of the issue and a photo of the packaging 

Framed Art

Please check your Frames thoroughly before unpacking and contact us immediately if you notice any defects following the above process.  

Framed art must be returned as a complete item. We can not accept the return of part of the order. For example just the frame or just the art.

All returned Items must be in a resaleable condition, under the Consumer Contracts Regulations, a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

All framed art must be returned unopened and still in it's original film to be eligible for a refund.

We do not offer returns/exchanges/refunds on any of our personalised prints. 

Damaged/Lost Orders

In the unlikely event that your order arrives damaged or is lost in transit we will endeavour to send replacements where possible.