SHIPPING & RETURNS

COVID-19

With the current COVID-19 we wanted to let you know that it's business as usual here at Slay My Print. You can still shop on our website and social channels and deliveries are continuing as normal.

All of our orders are shipped via Royal Mail and you can click here to access their latest updates. As this is a developing situation we ask that you please be kind and have patience as we will do everything we can to get your order to you. 

You can click on the tracking link on your shipping confirmation email for updates and should you miss your delivery you can liaise with your local sorting office to arrange for a re-delivery or collection. 

We will be reviewing the situation carefully and should anything change we will update you accordingly. 

Please follow the steps below to contact us should you have any issues with your orders. 

 

All of our products are shipped from the UK.

Orders are processed within 1-5 working days. Once your order has been processed you will receive an email to confirm that it has dispatched.

Delivery method

We ship our prints and posters in envelopes and tubes through Royal Mail 48 postal service.

We provide 'Signed For' Royal Mail 24 (1-3 working days) postal options on all orders for an additional cost.

Estimated delivery time

Royal Mail 48 shipping typically takes 3-5 working days (excluding weekends and public holidays). Please allow up to 15 working days for International orders following email confirmation of dispatch.

 

Customs and Imports Taxes

Buyers are responsible for any customs and imports taxes that may apply. Slay My Print accept no responsibility for delays due to customs.

 

Returns

Please contact us to arrange returns no later than 14 calendar days after receiving your products. 

Under the Consumer Contracts Regulations, you will be responsible for paying for your own shipping costs for returning unwanted items and these costs are non-refundable.

Our shipping costs are also non-refundable if you return part of your order.

Refunds will be paid within 14 calendar days after returning the goods, or evidence that they were returned. Refunds are made via your original payment method (please check with your card issuer for timescales).

If you receive a damaged/incorrect print, please contact us info@slaymyprint.com with the following information ASAP:

- Email address provided at purchase 
- Order number 
- Customer name 
- Item name
- Attach a photo

Please check your Frames thoroughly before unpacking and contact us immediately if you notice any defects following the above process.  

All returned Items must be in a resaleable condition, under the Consumer Contracts Regulations, a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

For Example: All of our frames are wrapped in clear protective film, if you were to purchase them from a shop you wouldn't remove the film to assess them.

We do not offer returns/exchanges/refunds on any of our personalised prints.