SHIPPING & RETURNS
All of our products are shipped from the UK.
Orders are processed within 1-5 working days. Once your order has been processed you will receive an email to confirm that it has dispatched.
We ship our prints and posters in envelopes and tubes through Royal Mail 48 postal service.
We provide 'Signed For' Royal Mail 24 (1-3 working days) postal options on all orders for an additional cost.
Estimated delivery time
Royal Mail 48 shipping typically takes 3-5 working days (excluding weekends and public holidays). Please allow up to 15 working days for International orders following email confirmation of dispatch.
Customs and Imports Taxes
Buyers are responsible for any customs and imports taxes that may apply. Slay My Print accept no responsibility for delays due to customs.
Please contact us to arrange returns no later than 14 calendar days after receiving your products.
Under the Consumer Contracts Regulations, you will be responsible for paying for your own shipping costs for returning unwanted items and these costs are non-refundable.
Our shipping costs are also non-refundable if you return part of your order.
Refunds will be paid within 14 calendar days after returning the goods, or evidence that they were returned. Refunds are made via your original payment method (please check with your card issuer for timescales).
If you receive a damaged/incorrect print, please contact us email@example.com with the following information ASAP:
- Email address provided at purchase
- Order number
- Customer name
- Item name
- Attach a photo
Please check your Frames thoroughly before unpacking and contact us immediately if you notice any defects following the above process.
All returned Items must be in a resaleable condition, under the Consumer Contracts Regulations, a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
For Example: All of our frames are wrapped in clear protective film, if you were to purchase them from a shop you wouldn't remove the film to assess them.
We do not offer returns/exchanges/refunds on any of our personalised prints.